Twisted Rose has created this Privacy Policy to explain what information we collect as we are committed to taking your privacy very seriously.

You are giving your consent to the collection and use of your personal information as set forth in this Privacy Policy when you submit your personally identifiable information through the Site or to us via email or any other means.

PERSONAL INFORMATION WE COLLECT

We may collect the following information from you:
Your name and contact information, including email address and, where applicable, company details. Any necessary billing information and, transaction and credit/debit card information.

Information regarding your personal or professional interests, demographics, experiences with our products and contact preferences to provide you with further details about our products and services.

DO WE USE COOKIES?

Yes (Cookies are small files that a site or its service provider transfers to your computers’ hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart, save your preferences for future visits and compile data about site traffic and site interaction so that we can offer better site experiences and tools in the future. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most Websites, if you turn your cookies off, some of our services may not function properly.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use any information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records until you ask us to delete this information.

DO WE DISCLOSE ANY INFROMATION TO THIRD PARTIES?

We do not sell, trade, or otherwise transfer to outside parties your personal information.

We may release your information when we believe it is appropriate to comply with the law relevant to the country in which you reside, enforce our site policies, or protect ours or others’ rights, property, or safety. These instances may be in response to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

UPDATING PERSONAL INFORMATION & TERMINATION OF ACCOUNT

If a registered account holder’s information changes or a registered account holder wishes to terminate his or her account, Twisted Rose will correct, update, or remove that user’s personal information from its database, upon receipt of notification from the registered account holder. Account holders may update information or terminate their account under their account settings or by emailing us at sales@twistedrose.co.uk

If once you have has submitted your information to join our mailing list you then decide you wish to unsubscribe, simply  click on the “unsubscribe” feature within our email communications. or alternatively send us an email at sales@twistedrose.co.uk stating that you withdraw your consent to such use.

HOW DO WE PROTECT YOUR INFORMATION?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted from your bank or PayPal and then encrypted into our Payment gateway provider’s database.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

ACCOUNT CANCELLATION

Twisted Rose reserves the right to cancel a customer’s account at any time, in its sole discretion.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. Changes will come into effective as of the date specified in the relevant notification to you or, in the absence of notification, the date they are posted to this Site. Therefore, we encourage you to visit this section of our Site regularly in order to remain informed of any changes.